SMACGLOBAL Application consultancy services for Salesforce and Microsoft Dynamics 365 involve providing expert advice and guidance to businesses on how to best use these platforms to improve operations and customer relationships. We provider services in the area of Business Process Optimization, Functional Fit GAP Analysis, Quality Testing and Development.

1. Salesforce and Dynamics 365 platforms, including their features, functionalities, and customization options.

2. Customer relationship management (CRM) principles and how they can be applied using Salesforce and Dynamics 365.

3. Understand a business's processes and operations, and how they can be improved by using Salesforce and Dynamics 365.

4. Integrate Salesforce and Dynamics 365 with other systems and platforms, such as ERP, accounting, and marketing automation systems.

5. Migrate data from existing systems to Salesforce and Dynamics 365, and how to handle data integrity and security during the migration process.

6. Training and support to users of Salesforce and Dynamics 365, including end-users and system administrators.

7. Manage the implementation of Salesforce and Dynamics 365 projects.

8. Technical aspects of Salesforce and Dynamics 365, such as Apex, Lightning, C#, .Net and Azure.

9. Familiarity with industry-specific requirements and how they can be met using Salesforce and Dynamics 365.

Overall, providing application consultancy services for Salesforce and Dynamics 365 requires a combination of technical skills, knowledge of the platforms, and an understanding of business processes and CRM principles. Additionally, it is important to have strong project management and communication skills to effectively guide clients through the implementation process.